Berkshire County Resources
Substance Use and Addiction issues.
ServiceNet. Inc. Serving Pittsfield, Northampton Massachusetts
ServiceNet is a non-profit mental health and human service agency.
We provide essential services to people living with mental health challenges, developmental delay or disability, brain injury, homelessness, substance use issues, and other challenges. Because everybody needs help sometimes.
Whether you or your family need help with a temporary concern or with a longstanding issue, we are ready to listen and to offer you options to consider.
Homeless Shelters
The Pearl, 21 Pearl Street, Pittsfield, 413-320-6550 – Year-round shelter run by Service Net for adults provides housing, meals, showers, toiletries, and clothing for individuals experiencing homelessness. 24 beds for men and 16 beds for women. Onsite shelter staff often connect guests to case management and other support offered through the Resource Center.
- Warming Center at The Pearl, 10:00 p.m. to 8:00 a.m. – warm up, snacks and warm drink.
Employment
“Highly recommend to anyone navigating their next career stop
“Working with TEC was the best experience I’ve had with a staffing agency.”
Domestic violence
Elizabeth Freeman Center, 24/7 hotline: (866) 401-2425 – Domestic violence, safety planning, shelter, counseling and advocacy, and more.
Family Housing Shelters
Our Friends’ House in Pittsfield, 413-585-1300 – Family shelter. Service Net provides each family with a room and meals for up to six months. Case management services are designed to help families find and secure permanent housing, and to develop the means to support themselves in a home of their own.
Louison House, 149 Church Street, North Adams, (413) 663-6323 – Provides a transitional housing shelter that can house families and individuals for up to two years, permanent supportive housing that houses chronically homeless families and individuals in leased apartments subsidized by Louison House, and offers services to further support residents to secure housing and engage in skills development.
Housing
Hearthway, 1 Fenn Street (3rd floor), Pittsfield, 413-499-1630 (walk-ins: Tuesday-Thursday, 9:00 a.m. to 3:00 p.m.) – Get help to find income-based apartments or work with the Housing Consumer Education Center to connect to resources to pay your rent, work with your utility company, and get support services to help keep your housing. Also provides first-time homebuyer education.
- Residential Assistance for Families in Transition (RAFT) – Can help with rent or other housing costs when facing eviction, foreclosure, loss of utilities, and other housing emergencies. Check eligibility
UpSide413, 413-443-7138 – Promotes household, housing, and community stability through a continuum of interrelated service options include housing, legal, and consumer counseling services; intensive case management and other tenancy preservation and housing stability resources; community-based and court-connected dispute resolution options; and more.
- Tenancy Preservation Project – Serves as a neutral party to the tenant and landlord; works with individuals and families with disabilities that are facing eviction as a result of behaviors related to a disability.
Veterans Resources
Soldier On – Veterans who move into a Gordon H. Mansfield Veterans Community (4 in Western Massachusetts) become homeowners within a community of veterans, surrounded by the services they need and with access to support from other veterans. Apply to a Gordon H. Mansfield Veterans Community
- For women veterans who need a safe place to live while getting back on her feet, contact Klaudia Lobeska at klobeska@wesoldieron.org or 413-770-7630 or toll-free 866-406-8449.
OTHER MISC
UpToCode – Everyone has a right to a safe home without any bad housing conditions. Find out if your home is safe according to the state sanitary code and get the repairs that you need.
created 3/25/2026